Connecting a lock or a smart-home account
Link the Tuya, TTLock or SmartThings account you already have, and what Calisto can and cannot do with the locks it finds.
Calisto does not sell locks and does not install anything on your premises. It connects to the account you already have with your lock's manufacturer, and works with the locks that account can already see.
What you can connect today
- Tuya / Smart Life: the app most white-label smart locks, sensors and
cameras use.
- TTLock: a very widely used lock platform, often sold unbranded.
- SmartThings: Samsung's hub, which brings in whatever it has paired.
You sign in with the same account you use in the manufacturer's own app. Calisto never sees your password after the moment you connect: it is exchanged once for a token and discarded.
What happens when you connect
Calisto reads the list of devices that account can see and adds them. Locks appear as locks, sensors as sensors, cameras as cameras. Nothing is changed on the devices themselves, and they keep working exactly as before in the manufacturer's app.
Locking and unlocking
Remote lock and unlock work through the manufacturer's own cloud, the same way their app does. That means a lock has to be reachable by that cloud, which for most locks means a hub, a gateway or a Wi-Fi model.
A Bluetooth-only lock with no gateway cannot be opened remotely by anyone, including the manufacturer's own app. Calisto says so on the lock rather than offering a button that cannot work.
PIN codes
A guest PIN is created in Access and sent to the lock through the manufacturer's cloud. The same reachability rule applies: a lock the vendor's cloud cannot reach cannot be given a code remotely, and Calisto tells you that on the lock instead of reporting a code that will never open the door.
Where a code cannot be delivered, it is still recorded in Calisto, so your record of who had access when stays complete, and you set it on the keypad or in the manufacturer's app.
What Calisto will never do
- Install software, a bridge or a gateway on your premises.
- Ask you to run a computer in your shop for your devices to work.
- Require hardware bought from us.
If a device cannot reach Calisto through its manufacturer's cloud or directly, the answer is a hub that can, bought from that manufacturer, not from us.