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The pici cacio e pepe was the best thing we ate in Tuscany, and Livia came out to tell us where the pecorino comes from.
Sophie, thank you! Our pecorino comes from a farm near Pienza, and we will tell Livia you asked. Come back for the autumn menu.
Answered by Livia Bassi · 23 hours agoEdit ReplyLa doctora Ruiz me explicó cada paso de la endodoncia y no sentí nada. Muy puntuales y el consultorio impecable.
Mariana, muchas gracias por su confianza. La doctora Ruiz y todo el equipo le esperan en su revisión de seis meses.
Answered by Dra. Paula Ruiz · 2 days agoEdit ReplyMajor service done in a day and they sent photos of the worn brake pads before replacing them. Only the coffee could be better.
Thanks Thabo! Photos before any part is replaced is how we work. New coffee machine arrives next week, promise.
Answered by Riaan Jacobs · yesterdayEdit ReplyKaiseki dinner in our room, a cypress bath and the quietest night of our trip. Okami-san even lent us umbrellas for Gion.
Dear Emma, thank you for staying with us. We hope the umbrellas kept you dry in Gion, and we look forward to welcoming you again.
Answered by Aiko Tanaka · 3 days agoEdit ReplyBrisket breakfast tacos are worth the line. Salsa verde is the real deal. Parking is a pain on weekends.
Marcus, glad the brisket was worth it! Weekend tip: the lot behind the hardware store is free after 9.
Answered by Rosa Delgado · 17 hours agoEdit ReplyWaking up to giraffes at the waterhole, and the guides knew every bird by its call. The cottages are spotless.
Lukas, thank you for staying with us. Joseph and the guides send their greetings, and the giraffes are still at the waterhole every morning.
Answered by Wanjiru Kamau · 4 days agoEdit ReplyA proper hammam in a 16th-century building, and the scrub was an experience. Tea on the terrace afterwards was perfect.
Claire, thank you for visiting Galata Hamamı. Our terrace tea is on us next time you come back to Istanbul.
Answered by Elif Yılmaz · 2 days agoEdit Reply원장님이 피부 상태를 자세히 설명해 주셨고 시술 후 관리도 꼼꼼했어요. 대기 시간도 거의 없었습니다.
김지은 님, 소중한 후기 감사합니다. 다음 방문 때도 꼼꼼하게 관리해 드리겠습니다.
Answered by 박서연 원장 · 2 days agoEdit ReplyThe pici cacio e pepe was the best thing we ate in Tuscany, and Livia came out to tell us where the pecorino comes from.
Sophie, thank you! Our pecorino comes from a farm near Pienza, and we will tell Livia you asked. Come back for the autumn menu.
Answered by Livia Bassi · 23 hours agoEdit ReplyLa doctora Ruiz me explicó cada paso de la endodoncia y no sentí nada. Muy puntuales y el consultorio impecable.
Mariana, muchas gracias por su confianza. La doctora Ruiz y todo el equipo le esperan en su revisión de seis meses.
Answered by Dra. Paula Ruiz · 2 days agoEdit ReplyMajor service done in a day and they sent photos of the worn brake pads before replacing them. Only the coffee could be better.
Thanks Thabo! Photos before any part is replaced is how we work. New coffee machine arrives next week, promise.
Answered by Riaan Jacobs · yesterdayEdit ReplyKaiseki dinner in our room, a cypress bath and the quietest night of our trip. Okami-san even lent us umbrellas for Gion.
Dear Emma, thank you for staying with us. We hope the umbrellas kept you dry in Gion, and we look forward to welcoming you again.
Answered by Aiko Tanaka · 3 days agoEdit ReplyBrisket breakfast tacos are worth the line. Salsa verde is the real deal. Parking is a pain on weekends.
Marcus, glad the brisket was worth it! Weekend tip: the lot behind the hardware store is free after 9.
Answered by Rosa Delgado · 17 hours agoEdit ReplyWaking up to giraffes at the waterhole, and the guides knew every bird by its call. The cottages are spotless.
Lukas, thank you for staying with us. Joseph and the guides send their greetings, and the giraffes are still at the waterhole every morning.
Answered by Wanjiru Kamau · 4 days agoEdit ReplyA proper hammam in a 16th-century building, and the scrub was an experience. Tea on the terrace afterwards was perfect.
Claire, thank you for visiting Galata Hamamı. Our terrace tea is on us next time you come back to Istanbul.
Answered by Elif Yılmaz · 2 days agoEdit Reply원장님이 피부 상태를 자세히 설명해 주셨고 시술 후 관리도 꼼꼼했어요. 대기 시간도 거의 없었습니다.
김지은 님, 소중한 후기 감사합니다. 다음 방문 때도 꼼꼼하게 관리해 드리겠습니다.
Answered by 박서연 원장 · 2 days agoEdit ReplyThe pici cacio e pepe was the best thing we ate in Tuscany, and Livia came out to tell us where the pecorino comes from.
Sophie, thank you! Our pecorino comes from a farm near Pienza, and we will tell Livia you asked. Come back for the autumn menu.
Answered by Livia Bassi · 23 hours agoEdit ReplyLa doctora Ruiz me explicó cada paso de la endodoncia y no sentí nada. Muy puntuales y el consultorio impecable.
Mariana, muchas gracias por su confianza. La doctora Ruiz y todo el equipo le esperan en su revisión de seis meses.
Answered by Dra. Paula Ruiz · 2 days agoEdit ReplyMajor service done in a day and they sent photos of the worn brake pads before replacing them. Only the coffee could be better.
Thanks Thabo! Photos before any part is replaced is how we work. New coffee machine arrives next week, promise.
Answered by Riaan Jacobs · yesterdayEdit ReplyKaiseki dinner in our room, a cypress bath and the quietest night of our trip. Okami-san even lent us umbrellas for Gion.
Dear Emma, thank you for staying with us. We hope the umbrellas kept you dry in Gion, and we look forward to welcoming you again.
Answered by Aiko Tanaka · 3 days agoEdit ReplyBrisket breakfast tacos are worth the line. Salsa verde is the real deal. Parking is a pain on weekends.
Marcus, glad the brisket was worth it! Weekend tip: the lot behind the hardware store is free after 9.
Answered by Rosa Delgado · 17 hours agoEdit ReplyWaking up to giraffes at the waterhole, and the guides knew every bird by its call. The cottages are spotless.
Lukas, thank you for staying with us. Joseph and the guides send their greetings, and the giraffes are still at the waterhole every morning.
Answered by Wanjiru Kamau · 4 days agoEdit ReplyA proper hammam in a 16th-century building, and the scrub was an experience. Tea on the terrace afterwards was perfect.
Claire, thank you for visiting Galata Hamamı. Our terrace tea is on us next time you come back to Istanbul.
Answered by Elif Yılmaz · 2 days agoEdit Reply원장님이 피부 상태를 자세히 설명해 주셨고 시술 후 관리도 꼼꼼했어요. 대기 시간도 거의 없었습니다.
김지은 님, 소중한 후기 감사합니다. 다음 방문 때도 꼼꼼하게 관리해 드리겠습니다.
Answered by 박서연 원장 · 2 days agoEdit ReplyThe pici cacio e pepe was the best thing we ate in Tuscany, and Livia came out to tell us where the pecorino comes from.
Sophie, thank you! Our pecorino comes from a farm near Pienza, and we will tell Livia you asked. Come back for the autumn menu.
Answered by Livia Bassi · 23 hours agoEdit ReplyLa doctora Ruiz me explicó cada paso de la endodoncia y no sentí nada. Muy puntuales y el consultorio impecable.
Mariana, muchas gracias por su confianza. La doctora Ruiz y todo el equipo le esperan en su revisión de seis meses.
Answered by Dra. Paula Ruiz · 2 days agoEdit ReplyMajor service done in a day and they sent photos of the worn brake pads before replacing them. Only the coffee could be better.
Thanks Thabo! Photos before any part is replaced is how we work. New coffee machine arrives next week, promise.
Answered by Riaan Jacobs · yesterdayEdit ReplyKaiseki dinner in our room, a cypress bath and the quietest night of our trip. Okami-san even lent us umbrellas for Gion.
Dear Emma, thank you for staying with us. We hope the umbrellas kept you dry in Gion, and we look forward to welcoming you again.
Answered by Aiko Tanaka · 3 days agoEdit ReplyBrisket breakfast tacos are worth the line. Salsa verde is the real deal. Parking is a pain on weekends.
Marcus, glad the brisket was worth it! Weekend tip: the lot behind the hardware store is free after 9.
Answered by Rosa Delgado · 17 hours agoEdit ReplyWaking up to giraffes at the waterhole, and the guides knew every bird by its call. The cottages are spotless.
Lukas, thank you for staying with us. Joseph and the guides send their greetings, and the giraffes are still at the waterhole every morning.
Answered by Wanjiru Kamau · 4 days agoEdit ReplyA proper hammam in a 16th-century building, and the scrub was an experience. Tea on the terrace afterwards was perfect.
Claire, thank you for visiting Galata Hamamı. Our terrace tea is on us next time you come back to Istanbul.
Answered by Elif Yılmaz · 2 days agoEdit Reply원장님이 피부 상태를 자세히 설명해 주셨고 시술 후 관리도 꼼꼼했어요. 대기 시간도 거의 없었습니다.
김지은 님, 소중한 후기 감사합니다. 다음 방문 때도 꼼꼼하게 관리해 드리겠습니다.
Answered by 박서연 원장 · 2 days agoEdit ReplyWould you share that on Google? It helps other people find Lygon Street Espresso.
Write a review on GoogleTwo of us had food poisoning after the fish tacos on Saturday night. We called and nobody called back.
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HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWe are sorry it was not better. Tell Ossington Hair Studio what happened. It goes straight to them.
Tell Them What HappenedYou can also leave a public review on Google. Review on GoogleWould you share that on Google? It helps other people find Lygon Street Espresso.
Write a review on GoogleTwo of us had food poisoning after the fish tacos on Saturday night. We called and nobody called back.
Actions
HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWe are sorry it was not better. Tell Ossington Hair Studio what happened. It goes straight to them.
Tell Them What HappenedYou can also leave a public review on Google. Review on GoogleWould you share that on Google? It helps other people find Lygon Street Espresso.
Write a review on GoogleTwo of us had food poisoning after the fish tacos on Saturday night. We called and nobody called back.
Actions
HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWe are sorry it was not better. Tell Ossington Hair Studio what happened. It goes straight to them.
Tell Them What HappenedYou can also leave a public review on Google. Review on GoogleWould you share that on Google? It helps other people find Lygon Street Espresso.
Write a review on GoogleTwo of us had food poisoning after the fish tacos on Saturday night. We called and nobody called back.
Actions
HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWe are sorry it was not better. Tell Ossington Hair Studio what happened. It goes straight to them.
Tell Them What HappenedYou can also leave a public review on Google. Review on GoogleThe pici cacio e pepe was the best thing we ate in Tuscany, and Livia came out to tell us where the pecorino comes from.
Sophie, thank you! Our pecorino comes from a farm near Pienza, and we will tell Livia you asked. Come back for the autumn menu.
Answered by Livia Bassi · 23 hours agoEdit ReplyLa doctora Ruiz me explicó cada paso de la endodoncia y no sentí nada. Muy puntuales y el consultorio impecable.
Mariana, muchas gracias por su confianza. La doctora Ruiz y todo el equipo le esperan en su revisión de seis meses.
Answered by Dra. Paula Ruiz · 2 days agoEdit ReplyMajor service done in a day and they sent photos of the worn brake pads before replacing them. Only the coffee could be better.
Thanks Thabo! Photos before any part is replaced is how we work. New coffee machine arrives next week, promise.
Answered by Riaan Jacobs · yesterdayEdit ReplyKaiseki dinner in our room, a cypress bath and the quietest night of our trip. Okami-san even lent us umbrellas for Gion.
Dear Emma, thank you for staying with us. We hope the umbrellas kept you dry in Gion, and we look forward to welcoming you again.
Answered by Aiko Tanaka · 3 days agoEdit ReplyBrisket breakfast tacos are worth the line. Salsa verde is the real deal. Parking is a pain on weekends.
Marcus, glad the brisket was worth it! Weekend tip: the lot behind the hardware store is free after 9.
Answered by Rosa Delgado · 17 hours agoEdit ReplyWaking up to giraffes at the waterhole, and the guides knew every bird by its call. The cottages are spotless.
Lukas, thank you for staying with us. Joseph and the guides send their greetings, and the giraffes are still at the waterhole every morning.
Answered by Wanjiru Kamau · 4 days agoEdit ReplyA proper hammam in a 16th-century building, and the scrub was an experience. Tea on the terrace afterwards was perfect.
Claire, thank you for visiting Galata Hamamı. Our terrace tea is on us next time you come back to Istanbul.
Answered by Elif Yılmaz · 2 days agoEdit Reply원장님이 피부 상태를 자세히 설명해 주셨고 시술 후 관리도 꼼꼼했어요. 대기 시간도 거의 없었습니다.
김지은 님, 소중한 후기 감사합니다. 다음 방문 때도 꼼꼼하게 관리해 드리겠습니다.
Answered by 박서연 원장 · 2 days agoEdit ReplyWould you share that on Google? It helps other people find Lygon Street Espresso.
Write a review on GoogleTwo of us had food poisoning after the fish tacos on Saturday night. We called and nobody called back.
Actions
HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWe are sorry it was not better. Tell Ossington Hair Studio what happened. It goes straight to them.
Tell Them What HappenedYou can also leave a public review on Google. Review on GoogleFrom a review arriving to a place people find
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| Rating | Reviewer | Review | Site | Place | Received | Reply Due | Status |
|---|---|---|---|---|---|---|---|
| ★★★★★ | Hannah Becker | Lovely food, long wait We waited fifty minutes for our mains on a quiet Tuesday. | Tripadvisor | Oltrarno | 07/11/2026 | 2 hours ago | Overdue |
| ★★★★★ | Giulia Romano | La ribollita come la faceva mia nonna. Servizio gentilissimo. | Oltrarno | 10/11/2026 | in 21 hours | Unanswered | |
| ★★★★★ | James Whitfield | Great bistecca, the house Chianti is a steal. Book ahead. | Santo Spirito | 10/11/2026 | in 19 hours | Unanswered | |
| ★★★★★ | Ana Souza | Good pasta but the terrace was too crowded to talk. | Oltrarno | 10/11/2026 | in 15 hours | Unanswered | |
| ★★★★★ | Kenji Mori | Best tiramisù in Florence Came twice in one week. The staff remembered our table. | Tripadvisor | Santo Spirito | 09/11/2026 | in 12 hours | Draft |
| ★★★★★ | Laura Fischer | Charged for bread and water we never asked for. | Yelp | Oltrarno | 09/11/2026 | in 8 hours | Unanswered |
| ★★★★★ | Pietro Galli | Pappa al pomodoro perfetta, prezzi onesti. | Santo Spirito | 09/11/2026 | in 4 hours | Waiting for Approval |
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A contact, stay or membership with the reviewer’s exact name is offered as a possible match, and This Is the Stay ties the review to its reservation.
Omar Khalil
Reply within 18h 0mReview
Coach Sara rebuilt my deadlift from scratch in six weeks. The 6 a.m. class is packed but the coaches still correct every rep.
ServiceAmenitiesWho This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Omar KhalilAnnual membership · Dubai MarinaOpen the membership ↗Who Answers It
Sara HaddadPut It DownSentiment and Themes
Every review classified once per wording, with the themes it mentions.
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| Theme | Reviews | Positive | Neutral | Negative | Sentiment Score | Against the Period Before |
|---|---|---|---|---|---|---|
| Service | 214 | 196 | 12 | 6 | 0.89 | More mentions |
| Food | 188 | 171 | 9 | 8 | 0.86 | More mentions |
| Room Quality | 142 | 118 | 13 | 11 | 0.75 | No change |
| Cleanliness | 131 | 124 | 5 | 2 | 0.93 | No change |
| Location | 96 | 88 | 6 | 2 | 0.89 | Fewer mentions |
| Value | 74 | 49 | 11 | 14 | 0.47 | More mentions |
| Check-in | 41 | 26 | 6 | 9 | 0.41 | More mentions |
| Amenities | 38 | 33 | 4 | 1 | 0.84 | No change |
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| Word or Phrase | Reviews | Last Used | Raise a Finding |
|---|---|---|---|
| food poisoning | 1 | 30/09/2026 | |
| refund | 6 | 07/11/2026 | |
| cockroach | 0 | Never | |
| never again | 4 | 01/11/2026 | |
| rude | 7 | 08/11/2026 | |
| hair in | 2 | 24/10/2026 |
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Dana Price
Reply within 20h 0mReview
Sick after the fish tacosTwo of us had food poisoning after the fish tacos on Saturday night. We called on Monday and nobody called back.
FoodServiceActions
HighlightOperations notifiedShare on SocialMake a PostReport to the SiteDismissWho This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Dana PriceContact · 3 orders this yearOpen the contact ↗Highlights
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Mia took the time to understand what I wanted and the balayage is exactly that. Best colour I have had in years.
2026-11-04Share on SocialRemoveJordan T.Google★★★★★In and out in forty minutes with the sharpest fade in the west end. Booking online was easy.
2026-10-29Share on SocialRemoveCamille R.Facebook★★★★★They fixed a colour another salon got wrong, and charged a fair price for it.
2026-10-22Share on SocialRemoveAaron M.Yelp★★★★★Friendly, on time, and they actually listen. My go-to on Ossington.
2026-10-14Share on SocialRemoveNadia K.Google★★★★★The keratin treatment held for four months. Worth every dollar.
2026-10-08Share on SocialRemoveBen W.Facebook★★★★★Great cut, great coffee, great playlist. Parking is the only downside.
2026-09-30Share on SocialRemoveTranslated
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Francesca Moretti
Reply within 18h 0mReview
A magical stay, a bumpy roadThe cottages are beautiful and the guides are extraordinary: we saw a leopard on the second morning. The road from the airport is rough, so plan for it. Dinner around the fire was the highlight.
Translated from Italian. Show the originalServiceLocationRoom qualityWho This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Francesca MorettiCottage 5Open the reservation ↗This Is the StayTags
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| Rating | Reviewer | Review | Site | Place | Received | Reply Due | Status | |
|---|---|---|---|---|---|---|---|---|
| ★★★★★ | Megan Ross | The kids lived in the pool and the beach is right there. Chef María’s breakfast was a treat. | Airbnb | Villa Coral | 09/11/2026 | in 4 hours | Unanswered | |
| ★★★★★ | Carlos Méndez | Casa amplia y limpia. El aire acondicionado de una habitación hacía ruido. | Booking.com | Villa Coral | 08/11/2026 | 20 hours ago | Overdue | |
| ★★★★★ | The Okafor family | Perfect for three generations. Golf cart to the beach club was a nice touch. | Expedia | Villa Coral | 07/11/2026 | 2 days ago | Overdue | |
| ★★★★★ | Isabelle Roy | Spotless, quiet, and the manager answered every message within minutes. | Vrbo | Villa Coral | 06/11/2026 | Answered | Answered | |
| ★★★★★ | Daniel Pérez | Muy buena ubicación. Faltaban toallas de playa al llegar. | Airbnb | Villa Coral | 05/11/2026 | Answered | Answered | |
| ★★★★★ | Hannah Lee | We celebrated my mother’s 70th here. They decorated the terrace for us. | Booking.com | Villa Coral | 03/11/2026 | Answered | Answered |
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J. Smith
Reply within 16h 0mReview
Avoid. Took my money and did nothing.
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| Rating | Reviewer | Review | Site | Place | Received | Reply Due | Status |
|---|---|---|---|---|---|---|---|
| ★★★★★ | Helen Carter | Conveyancing done in six weeks Kept me updated at every stage and the fees were exactly as quoted. | ReviewSolicitors | Deansgate | 10/11/2026 | in 14 hours | Unanswered |
| ★★★★★ | Imran Shah | Calm, clear advice Mr Okoye explained the tenancy dispute in plain English and settled it quickly. | ReviewSolicitors | Deansgate | 09/11/2026 | in 5 hours | Unanswered |
| ★★★★★ | Rachel Moore | Helpful team on my will. It took a little longer than promised. | Salford Quays | 09/11/2026 | 2 hours ago | Overdue | |
| ★★★★★ | David Byrne | Professional from the first call. Would recommend for employment law. | Trustpilot | Deansgate | 09/11/2026 | 7 hours ago | Overdue |
| ★★★★★ | Sophie Walsh | Probate made easier Patient and kind at a hard time for our family. | ReviewSolicitors | Salford Quays | 08/11/2026 | yesterday | Draft |
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Omar Khalil
Reply within 18h 0mReview
Coach Sara rebuilt my deadlift from scratch in six weeks. The 6 a.m. class is packed but the coaches still correct every rep.
ServiceAmenitiesWho This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Omar KhalilAnnual membership · Dubai MarinaOpen the membership ↗Who Answers It
Sara HaddadPut It DownAnswer each review once, in its language, before the deadline
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| Name | Tone | Offered First On | Words | Replies | On |
|---|---|---|---|---|---|
| Gracias por su visita | Friendly | Positive reviews | 46 | 128 | |
| Lamentamos su experiencia | Apologetic | Negative reviews | 61 | 22 | |
| Solo estrellas | Professional | Positive reviews | 18 | 64 | |
| Pedido a domicilio tarde | Apologetic | Critical reviews | 74 | 9 | |
| Cliente frecuente | Enthusiastic | Positive reviews | 39 | 31 | |
| Sugerencia de producto | Professional | Neutral reviews | 52 | 14 | |
| Torta de cumpleaños | Enthusiastic | Positive reviews | 44 | 27 | |
| Pedido incompleto | Apologetic | Negative reviews | 58 | 11 | |
| Gracias por la reseña en Google | Friendly | Positive reviews | 33 | 86 |
Lena Hoffmann
Reply within 17h 0mReview
Great coaches, but the changing rooms are always crowded at 7 p.m. and two of the showers were broken all week.
AmenitiesCleanlinessWho Answers It
Sara HaddadPut It DownTags
Follow Up+Ricardo Fuentes
Reply within 15h 0mReview
Me cobraron una limpieza que no me dijeron que costaba aparte. La atención fue buena, pero la cuenta fue una sorpresa.
ValueServiceWho Answers It
Andrea SalasPut It DownTags
Follow Up+Graham Holt
Overdue by 6h 0mReview
Three weeks without an update on my lease extension. Had to chase twice.
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Tom OkoyePut It DownTags
Follow Up+Mehmet Aydın
Reply within 20h 0mReview
Güzel bir hamam ama randevu saatinde 30 dakika bekledik. Personel çok kibardı.
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Search your team…EYElif YılmazCDCan DemirZKZeynep KayaBÖBurak ÖztürkAÇAyşe ÇelikChloe Nguyen
Reply within 21h 0mReview
Best flat white on Lygon Street and the almond croissants sell out by ten for a reason. Wish there were more seats inside.
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Luca FerraroPut It DownTags
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| Rating | Reviewer | Review | Site | Place | Received | Reply Due | Status | |
|---|---|---|---|---|---|---|---|---|
| ★★★★★ | Olivia Grant | The kaiseki dinner was a work of art, and the okami remembered our anniversary. | Gion | 2026/11/10 | in 18 hours | Draft | ||
| ★★★★★ | Lucas Bernard | Un ryokan magnifique, le bain en cyprès était inoubliable. | Gion | 2026/11/10 | in 15 hours | Draft | ||
| ★★★★★ | 山本 健 | 料理は素晴らしかったが、部屋が少し寒かった。 | Gion | 2026/11/10 | in 13 hours | Draft | ||
| ★★★★★ | Sofia Rossi | Accoglienza perfetta e colazione giapponese indimenticabile. | Gion | 2026/11/09 | in 10 hours | Draft | ||
| ★★★★★ | Noah Williams | Quiet, beautiful, a short walk to Yasaka Shrine. Futons were firm. | Gion | 2026/11/09 | in 6 hours | Draft | ||
| ★★★★★ | María López | La cena en la habitación fue la mejor experiencia del viaje. | Gion | 2026/11/09 | in 2 hours | Draft |
Rachel Turner
Reply within 4h 0mReview
Beautiful villa, slow Wi-FiThe pool and the beach a minute away made the week. Wi-Fi in the upstairs rooms kept dropping, which mattered for my husband’s calls.
Villa Ámbar · Leisure trip · Couple · 7 nights- Staff
- 9.6
- Cleanliness
- 9.4
- Location
- 10.0
- Comfort
- 9.0
- Facilities
- 8.2
- Value for money
- 8.8
Who This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Rachel TurnerVilla Ámbar · 14/10/2026 – 21/10/2026Open the reservation ↗This review is about this stay.Not This StayWho Answers It
Carolina PeñaPut It DownDaniel Kim
Review
Kyoto as it should beTatami rooms, a garden view and a breakfast we still talk about. The staff walked us to the bus stop in the rain.
ServiceFoodDear Daniel, thank you for staying with us. We are happy the garden and the breakfast stayed with you, and we look forward to welcoming you back to Gion.
Answered by Aiko Tanaka · yesterdayEdit ReplyWho Answers It
Aiko TanakaPut It DownTags
Team Praise+Saved replies filled in with the reviewer’s name, the stars, the site and the place, offered first on the reviews whose sentiment they fit.
Settings
Reply Templates
Your own replies, filled in for each review
| Name | Tone | Offered First On | Words | Replies | On |
|---|---|---|---|---|---|
| Gracias por su visita | Friendly | Positive reviews | 46 | 128 | |
| Lamentamos su experiencia | Apologetic | Negative reviews | 61 | 22 | |
| Solo estrellas | Professional | Positive reviews | 18 | 64 | |
| Pedido a domicilio tarde | Apologetic | Critical reviews | 74 | 9 | |
| Cliente frecuente | Enthusiastic | Positive reviews | 39 | 31 | |
| Sugerencia de producto | Professional | Neutral reviews | 52 | 14 | |
| Torta de cumpleaños | Enthusiastic | Positive reviews | 44 | 27 | |
| Pedido incompleto | Apologetic | Negative reviews | 58 | 11 | |
| Gracias por la reseña en Google | Friendly | Positive reviews | 33 | 86 |
Each reply read against the brand guidelines set in Calisto Ethos, with each note applied in one press.
Lena Hoffmann
Reply within 17h 0mReview
Great coaches, but the changing rooms are always crowded at 7 p.m. and two of the showers were broken all week.
AmenitiesCleanlinessWho Answers It
Sara HaddadPut It DownTags
Follow Up+A team member’s reply can wait for the people the business names; an owner’s or admin’s never waits.
Ricardo Fuentes
Reply within 15h 0mReview
Me cobraron una limpieza que no me dijeron que costaba aparte. La atención fue buena, pero la cuenta fue una sorpresa.
ValueServiceWho Answers It
Andrea SalasPut It DownTags
Follow Up+An approver publishes the reply as written, edits it first, or sends it back with a note.
Graham Holt
Overdue by 6h 0mReview
Three weeks without an update on my lease extension. Had to chase twice.
ServiceWho Answers It
Tom OkoyePut It DownTags
Follow Up+A review given to a person connected to the business.
Mehmet Aydın
Reply within 20h 0mReview
Güzel bir hamam ama randevu saatinde 30 dakika bekledik. Personel çok kibardı.
ServiceCheck-inWho Answers It
Search your team…EYElif YılmazCDCan DemirZKZeynep KayaBÖBurak ÖztürkAÇAyşe Çelik3 of 41, previous and next, and Publish and next.
Chloe Nguyen
Reply within 21h 0mReview
Best flat white on Lygon Street and the almond croissants sell out by ten for a reason. Wish there were more seats inside.
FoodAmenitiesWho Answers It
Luca FerraroPut It DownTags
Team Praise+Draft replies for many reviews, each in its language, then publish the drafts.
Reviews
Every review site, answered in one place
| Rating | Reviewer | Review | Site | Place | Received | Reply Due | Status | |
|---|---|---|---|---|---|---|---|---|
| ★★★★★ | Olivia Grant | The kaiseki dinner was a work of art, and the okami remembered our anniversary. | Gion | 2026/11/10 | in 18 hours | Draft | ||
| ★★★★★ | Lucas Bernard | Un ryokan magnifique, le bain en cyprès était inoubliable. | Gion | 2026/11/10 | in 15 hours | Draft | ||
| ★★★★★ | 山本 健 | 料理は素晴らしかったが、部屋が少し寒かった。 | Gion | 2026/11/10 | in 13 hours | Draft | ||
| ★★★★★ | Sofia Rossi | Accoglienza perfetta e colazione giapponese indimenticabile. | Gion | 2026/11/09 | in 10 hours | Draft | ||
| ★★★★★ | Noah Williams | Quiet, beautiful, a short walk to Yasaka Shrine. Futons were firm. | Gion | 2026/11/09 | in 6 hours | Draft | ||
| ★★★★★ | María López | La cena en la habitación fue la mejor experiencia del viaje. | Gion | 2026/11/09 | in 2 hours | Draft |
Suggestions that know the place’s description and amenities, the stay and its category ratings.
Rachel Turner
Reply within 4h 0mReview
Beautiful villa, slow Wi-FiThe pool and the beach a minute away made the week. Wi-Fi in the upstairs rooms kept dropping, which mattered for my husband’s calls.
Villa Ámbar · Leisure trip · Couple · 7 nights- Staff
- 9.6
- Cleanliness
- 9.4
- Location
- 10.0
- Comfort
- 9.0
- Facilities
- 8.2
- Value for money
- 8.8
Who This Might Be
Possible matches by name only. Check it is the same person before you mention their stay or membership.Rachel TurnerVilla Ámbar · 14/10/2026 – 21/10/2026Open the reservation ↗This review is about this stay.Not This StayWho Answers It
Carolina PeñaPut It DownOn Yelp, Tripadvisor and the booking sites, the reply is recorded here with Mark answered, ready to post there.
Daniel Kim
Review
Kyoto as it should beTatami rooms, a garden view and a breakfast we still talk about. The staff walked us to the bus stop in the rain.
ServiceFoodDear Daniel, thank you for staying with us. We are happy the garden and the breakfast stayed with you, and we look forward to welcoming you back to Gion.
Answered by Aiko Tanaka · yesterdayEdit ReplyWho Answers It
Aiko TanakaPut It DownTags
Team Praise+Ask customers for a review after their visit
A campaign sets the channel, the review site and a feedback line. Below the line a customer is offered private feedback first, and the public link is still shown. Each customer is asked once per visit and reminded once.
Review Requests
Ask customers how their visit went. Happy ones are sent to your review site; unhappy ones can tell you first.
| Campaign | Status | Reaches People By | Asked | Opened | Rated | Average | Last Asked |
|---|---|---|---|---|---|---|---|
| Everyday review requestsEveryday | Active | WhatsApp, a text or email, whichever reaches them | 612 | 498 | 231 | 4.7★ | 11/10/2026 |
| After Every Visit | Active | Text message | 318 | 254 | 102 | 4.6★ | 11/10/2026 |
| Catering Orders | Active | 96 | 81 | 37 | 4.8★ | 11/08/2026 | |
| Food Truck · South Congress | Active | Text message | 141 | 103 | 41 | 4.5★ | 11/09/2026 |
| Delivery Orders | Active | 88 | 52 | 19 | 4.2★ | 11/10/2026 | |
| Taco Tuesday Regulars | Paused | 29 | 28 | 12 | 4.9★ | 10/18/2026 |
Ask for a Review
One person, a list, a shared spreadsheet or a contact card.
Review Requests
Ask customers how their visit went. Happy ones are sent to your review site; unhappy ones can tell you first.
| Campaign | Status | Reaches People By | Asked | Opened | Rated | Average | Last Asked |
|---|---|---|---|---|---|---|---|
| Everyday review requestsEveryday | Active | WhatsApp, a text or email, whichever reaches them | 612 | 498 | 231 | 4.7★ | 11/10/2026 |
| After Every Visit | Active | Text message | 318 | 254 | 102 | 4.6★ | 11/10/2026 |
| Catering Orders | Active | 96 | 81 | 37 | 4.8★ | 11/08/2026 | |
| Food Truck · South Congress | Active | Text message | 141 | 103 | 41 | 4.5★ | 11/09/2026 |
| Delivery Orders | Active | 88 | 52 | 19 | 4.2★ | 11/10/2026 | |
| Taco Tuesday Regulars | Paused | 29 | 28 | 12 | 4.9★ | 10/18/2026 |
See the rating, what customers mention and each place
Average rating, reviews, response rate and hours to reply over any period, by star, over time and by site. Sentiment is charted over time, each theme is set against the period before, the Scoreboard ranks every place, and competitors’ Google ratings are measured daily.
Analytics
The signal behind the score
Reviews by Star Rating
Reviews Over Time
| Review Site | Average Rating | Reviews | Response Rate |
|---|---|---|---|
| 4.8 | 912 | 98% | |
| 4.7 | 214 | 96% | |
| Yelp | 4.6 | 158 | 92% |
Review Funnel
From asked to opened, rated and sent on to a review site, then reviews received, answered and highlighted.
| Stage | Count | From Previous |
|---|---|---|
| Review requests sent | 1.840 | 100% |
| Requests opened | 1.462 | 79% |
| Requests rated | 701 | 48% |
| Sent on to a review site | 588 | 84% |
| Reviews received | 412 | 70% |
| Reviews answered | 404 | 98% |
| Reviews highlighted | 37 | 9% |
Survey Scores
NPS and CSAT by month and by place, each department against its goal.
| Department | Question | This Period | Goal | Standing |
|---|---|---|---|---|
| Guiding | How were your game drives? | 97% | 95% | Met |
| Housekeeping | How clean was your cottage? | 96% | 95% | Met |
| Kitchen | How was the food? | 91% | 93% | Below Goal |
| Front Office | How likely are you to recommend us? | 72 | 65 | Met |
| Transfers | How was your airport transfer? | 84% | 90% | Below Goal |
The Market
Businesses like yours in your country, nameless and from at least 10, beside your own figures.
The Market
Businesses like yours in your country, over the last 90 days, without names| Theme | Your Praise | Market Praise | Your Complaints | Market Complaints |
|---|---|---|---|---|
| Service | 91% | 84% | 4% | 9% |
| Value | 62% | 58% | 21% | 26% |
| Cleanliness | 96% | 89% | 1% | 4% |
| Check-in | 78% | 70% | 9% | 14% |
| Location | 83% | 80% | 6% | 7% |
Competitors
Found nearby by your Google category; their rating, social figures and the themes in the reviews of theirs you bring in, against yours, and a rating Calisto Pulse can price a stay by.
| Competitor | Their Rating | Against Yours | Their Reviews | Rating | Followers | Posts a Week |
|---|---|---|---|---|---|---|
| Osteria del Ponte Vecchio | 4.5★ | +0.2 | 1890 | Read from Google daily | 18.4K | 4 |
| Trattoria dei Serragli | 4.8★ | −0.1 | 3120 | Read from Google daily | 22.1K | 6 |
| Buca di San Frediano | 4.4★ | +0.3 | 1205 | Read from Google daily | 9.8K | 2 |
| Il Desco di Santo Spirito | 4.6★ | +0.1 | 2044 | Read from Google daily | 14.6K | 5 |
| Cantina del Carmine | 4.3★ | +0.4 | 870 | Read from Google daily | 6.2K | 3 |
| Vinaio di Via Maggio | 4.7★ | 0.0 | 1512 | Read from Google daily | 31.0K | 9 |
Live Feed
New reviews, replies, alerts and rating changes as they happen.
Live Feed
Everything that happened, as it happened
Insights on Home
A competitor rated above you, or more complaints about a theme, raised on Home with where to look.
Reputation
Keep each place right on Google and every directory
A place’s page holds its details, hours and special dates, its reviews and its Google Business Profile, compared field by field and sent to Google when you choose. Every other directory is a guided task with the exact details to paste, and it reopens when they change.
Galata Hamamı · Karaköy
Google Business Profile
Verified on GoogleProfile 92% complete6 of 8 details matchFind, Claim and Verify
Panadería La Macarena · Chapinero
Google Business Profile
Waiting for the codePostcard · 06/11/2026VerifyChoose Another WayPostcardPhone callText messageEmailVerify nowLink a profile, claim one, or add a business Google does not know, then verify it the way Google offers.
Bring In From Google
Locations
Every place you trade, and what the world sees of it
Each profile you choose becomes a place in Calisto, with Google’s address, hours, phone and website, already linked.
Eastside TaqueríaE 6th St, Austin, TXEastside Taquería · South CongressS Congress Ave, Austin, TXEastside Taquería · MuellerAldrich St, Austin, TX · Not verified on Google yetEastside Taquería CateringAustin, TX · Serves customers at their addressEastside Taquería · Food TruckRainey St, Austin, TXEastside Taquería · DomainDomain Dr, Austin, TX · Already one of your placesEvery place in your Google account brought in at once.
Google’s Numbers
Clínica Veterinária Pinheiros
Google Business Profile
Verified on GoogleProfile 88% completeMatches CalistoMissing on Google: Service area, Opening dateViews, calls, website clicks and directions on each place’s page, and how complete its profile is.
Updates and Photos
Lygon Street Espresso · Carlton
Post an Update
UpdateEventOfferWhat’s new139 of 1,500 characters · Pictures are checked before Google gets them.Photos
Add PhotosUpdates, events and offers posted to the profile, and photos checked before Google gets them.
A Website Page per Place
Locations
Every place you trade, and what the world sees of it
| Place | City | Page | Address on Your Website | Last Changed |
|---|---|---|---|---|
| Roma Norte | Ciudad de México | Live | /clinicas/roma-norte | 08/11/2026 |
| Condesa | Ciudad de México | Live | /clinicas/condesa | 05/11/2026 |
| Polanco | Ciudad de México | Live | /clinicas/polanco | 01/11/2026 |
| Coyoacán | Ciudad de México | Live | /clinicas/coyoacan | 27/10/2026 |
| Santa Fe | Ciudad de México | Live | /clinicas/santa-fe | 20/10/2026 |
| Satélite | Naucalpan | Not Published Yet | /clinicas/satelite | 09/11/2026 |
A Calisto Sites page carrying the place’s details and LocalBusiness markup.
Citations
Listings
Other sites that mention your places, compared with your details, and duplicate listings to remove
| Where | Kind | Place | Status | Updated |
|---|---|---|---|---|
| Cape Town Motoring Guide | Mention | Woodstock | Matches Your Details | 2026/11/07 |
| SA Car Service Directory | Mention | Woodstock | Differs From Your DetailsPhone, Hours | 2026/11/04 |
| Western Cape Business List | Mention | Claremont | Differs From Your DetailsAddress | 2026/11/01 |
| Duplicate | Woodstock | ReportedName | 2026/11/08 | |
| Southern Suburbs Local | Mention | Claremont | Matches Your Details | 2026/10/29 |
| Atlantic Seaboard Guide | Mention | Sea Point | Waiting for YouWebsite | 2026/11/09 |
Mentions your team records on other sites, compared with its details, and duplicates to remove, found on Google too.
Edit Several Places
Locations
Every place you trade, and what the world sees of it
Only what you tick changes. Places linked to Google are updated there too.
Opening hoursHolidays and special datesAdded to each place’s own dates. A date a place already has takes this one.Primary Google categoryEach place keeps its other categories.Hours, holidays and the main Google category changed for many places at once, and sent to Google for each one linked.
Apple, Bing and Foursquare
Apple Business · Karen Hills Lodge Matches Your Details
Calisto Keeps It Right
Apple Business shows the details Calisto sent. Calisto sends them again each time auto-sync runs.Send My DetailsStop ManagingYour Details, Exactly
- Business name
- Karen Hills Lodge
- Street address
- Karen Road 112
- City
- Nairobi
- Country
- Kenya
- Phone
- +254 20 389 4410
- Website
- karenhillslodge.co.ke
Your details sent to Apple Business, Bing Places and Foursquare once you let Calisto keep them, and again with each auto-sync.
Measure where each place shows up in local search
Each keyword’s rank is measured weekly on Google from a three by three grid around each place, with its history and a notice when it moves. Site Audit scores your Calisto Sites websites, and a page’s search title, description and share image are fixed from its issue.
Local Search
Whether people find you before they find a competitor
| Keyword | Place | Status | Position | Average Around It | Points Where You Show | Since Last Week | Last Checked |
|---|---|---|---|---|---|---|---|
| breakfast tacos | East 6th Street | Top 3 | 1 | 1.8 | 9 of 9 | Same | 11/10/2026 |
| tacos near me | East 6th Street | Top 3 | 2 | 2.6 | 9 of 9 | Up | 11/09/2026 |
| brisket tacos austin | South Congress | Top 3 | 1 | 1.4 | 9 of 9 | Up | 11/08/2026 |
| taqueria east austin | East 6th Street | Top 3 | 3 | 3.9 | 8 of 9 | Same | 11/10/2026 |
| catering tacos | East 6th Street | Top 10 | 6 | 7.2 | 7 of 9 | Down | 11/09/2026 |
| vegan tacos | South Congress | Top 10 | 8 | 9.4 | 6 of 9 | Up | 11/08/2026 |
Your Competitors on the Grid
Where each competitor shows for the same keyword, at your place.
“gym dubai marina” Position 2
Where You Show
Your Competitors on the Grid
Marina Barbell Co.Average 3.1 · shows at 9 of 9 pointsJBR Fitness LabAverage 4.6 · shows at 8 of 9 pointsHarbour StrengthAverage 6.2 · shows at 7 of 9 pointsDubai Marina CrossFitAverage 7.9 · shows at 6 of 9 pointsPulse Studio JLTAverage 11.4 · shows at 4 of 9 pointsWhat Google Showed
The results Google gave at your place, with their ratings.
“gym dubai marina” Position 2
What Google Showed at Your Place
1Marina Barbell Co.★★★★★ 4.6 · 8122Marina Strength Club★★★★★ 4.8 · 1,406You3JBR Fitness Lab★★★★★ 4.5 · 1,1904Harbour Strength★★★★★ 4.7 · 3885Dubai Marina CrossFit★★★★★ 4.6 · 502Schema
Each place’s LocalBusiness markup.
Local Search
Whether people find you before they find a competitor
Performance
The Visibility score and what Google counted.
Local Search
Whether people find you before they find a competitor
Visibility Score
From your listings, your search positions and your reviews.What Google Counted, Last 30 Days
Auto-Sync
Each place’s name, address, phone, hours and website sent to Google and the directories Calisto keeps, daily or weekly, once an owner or admin switches it on.
Listings
One business, the same details everywhere it appears
| Directory | Place | Status | Kept By | Consistency | Last Checked |
|---|---|---|---|---|---|
| Ossington | Matches Your Details | Calisto | 100% | 2026-11-10 | |
| Apple Business | Ossington | Matches Your Details | Calisto | 100% | 2026-11-10 |
| Bing Places | Ossington | Sent, Under Review | Calisto | 92% | 2026-11-10 |
| Foursquare | Ossington | Matches Your Details | Calisto | 100% | 2026-11-10 |
| Yelp | Ossington | Done by Your Team | Your Team | 100% | 2026-11-07 |
| Ossington | Done by Your Team | Your Team | 100% | 2026-11-07 | |
| Nextdoor | Ossington | Waiting for You | Your Team | 75% | 2026-11-05 |
“gym dubai marina” Position 2
Where You Show
Your Competitors on the Grid
Marina Barbell Co.Average 3.1 · shows at 9 of 9 pointsJBR Fitness LabAverage 4.6 · shows at 8 of 9 pointsHarbour StrengthAverage 6.2 · shows at 7 of 9 pointsDubai Marina CrossFitAverage 7.9 · shows at 6 of 9 pointsPulse Studio JLTAverage 11.4 · shows at 4 of 9 pointsDecide what happens by itself, and report on it
The automatic reply, the reminder, the hand-off to operations and every team notice are Calisto Automations rules, shown on Reputation ▸ Automations. The automatic reply is off until switched on. Reports are saved dashboards, exported or emailed on a schedule.
Automations
| Automation | When | Then | Last 7 days | Last run | Status |
|---|---|---|---|---|---|
| Remind a customer who has not answered a review requestAfter a review request went out | After a review request went out | Remind the customer about their review request | 48 | 08:10 | Active |
| Tell the admins when a review arrivesReview received | Review received | Tell the admins about the review | 63 | 11:42 | Active |
| Hand a review that uses a marked alert word to operationsA review uses your alert words | A review uses your alert words | Raise the finding | 1 | 09:15 | Active |
| Tell the admins when a review’s reply deadline is closeA review’s reply deadline is close | A review’s reply deadline is close | Tell the admins the deadline is close | 9 | 10:05 | Active |
| Tell the approvers when a reply waits for approvalA reply waits for approval | A reply waits for approval | Tell the approvers it waits | 6 | 09:58 | Active |
| Tell the admins what each review campaign produced this weekA review campaign’s week | A review campaign’s week | Tell the admins the campaign’s week | 2 | 07:00 | Active |
| Tell the admins when a place’s Google rank changesA place’s Google rank changed | A place’s Google rank changed | Tell the admins about the rank | 4 | 06:30 | Active |
| Hand every negative review to operationsLow review received | Low review received | Raise the finding | No runs | Never | Paused |
Automatic Reply
For the ratings chosen, after a wait, as a draft or published.
Settings
Reply to reviews automatically
Reputation writes a reply in the review’s own language, from the review and your business details, for each review in the rating range that is still unanswered after the wait below. This is an automation, so you also see and change it in Automations.The ratings that get an automatic reply, both included.What happens to the replyLeave it as a draft for a person to publishPublish itA draft waits on the review until someone reads it and presses Publish. A published reply goes to the review site straight away.Reply from a notice, and read with no signal
Home, Reviews and Review Requests are on the tab bar. Reply on a review’s notification opens its composer, and a row swipes to Reply or Dismiss. With reviews kept on the device, Home, the inbox and every review and place you have opened read with no signal; every reply waits for a connection.
Where Reputation touches everything else.
3 of these 8 connections are in your plan today; the others are their own apps.
Automations
The automatic reply, the review request after a visit, its reminder, the hand-off to operations and every team notice are Automations rules the business sees and switches.
Assure
Hand to Operations, or an alert word that raises one, makes a single Assure finding from the review.
Forms
A survey is a Forms form built inside Reputation, and private feedback below a campaign’s line is answered on Forms’ public page.
Sites
Each place’s website page is a Sites page carrying the place’s details and its LocalBusiness markup, and a product page shows the stars its customers gave it.
Sync
Reviews from Booking.com, Airbnb and Expedia arrive through Sync’s channel manager, Sync’s Google local inventory feed names each store by the code Reputation keeps, and Sync hosts Google’s product ratings feed from the product reviews.
Ethos
The reply composer runs each reply through the brand check against the business’s brand rules.
Studio
Make a Post turns a review into a card for Instagram, Facebook or X, opened in Studio to change anything before it goes out.
Impreta
Share on Social opens Impreta’s composer with the review in it, and a competitor’s social profiles show their followers, posting rate and engagement.
No setup cost. Pay when you start using.
Reviews, review requests and every place listed right.
Recommended for you
Works well together.
Calisto Automations
Calisto Ops
Rules that start from your Calisto apps, a schedule or a date and act across them all, every app’s automatic messages as rules, sequences that follow up until a person acts, and every run on record.
Learn more →Calisto Assure
Calisto Ops
Inspections and checklists on any phone, findings fixed and verified, certificates and reports issued to clients, safety incidents, credentials and maintenance kept in date.
Learn more →Calisto Forms
Calisto Sites
Calisto Sites
A website and its phone app, built from a template on the page itself, showing what you sell from your own records and published on your own domain.
Learn more →Calisto Sync
Calisto Commerce
Where each item sells, on your own website and screens and every channel you connect, with each channel’s health, commissions and rate parity.
Learn more →Calisto Ethos
Calisto Studio
Calisto Create
A Studio seat designs anything at every size, from Calisto’s templates or a blank page: layers, photos, Copy & Resize, Bulk Create, mockups, QR codes, print-ready PDFs, sharing and whiteboards.
Learn more →Calisto Impreta
Calisto Engage
Write a post once and send it to eleven networks, Calisto TV and Calisto Radio.
Learn more →Calisto Pulse
Calisto Commerce
Rules that move the price of nights, tickets and time slots with demand inside a floor and a ceiling, reviewed or published on Autopilot, priced against the market, with seasons, adjustments, night rules and market reports.
Learn more →Recommended for
The industries that run Reputation, and what each of them runs it for.
Hotels & ResortsReview management
OTA and map reviews answered in one place.
Hotels & Resorts on Calisto →Serviced ApartmentsReview management
Reviews across OTA and map listings.
Serviced Apartments on Calisto →Short-Term RentalsReview management
Reviews across every channel you list on.
Short-Term Rentals on Calisto →Real Estate AgentsReview management
Reviews that decide who gets the listing.
Real Estate Agents on Calisto →Real Estate BrokersReview management
Brokerage and per-agent review profiles.
Real Estate Brokers on Calisto →Property DevelopmentReview management
Reviews and handover satisfaction.
Property Development on Calisto →Medical AestheticsReview management
Reviews that decide who a patient trusts.
Medical Aesthetics on Calisto →Live Music & FestivalsReview management
Post-event reviews and ratings.
Live Music & Festivals on Calisto →Marathons & EnduranceReview management
Post-race reviews and ratings.
Marathons & Endurance on Calisto →Sports Agents & AthletesPress & reputation
Press coverage and reviews across platforms.
Sports Agents & Athletes on Calisto →Stadiums & ArenasReview management
Reviews that win the next concert booking.
Stadiums & Arenas on Calisto →Event & Production RentalsReview management
The reviews that set your rate.
Event & Production Rentals on Calisto →Recreation & Vehicle RentalReview management
Reviews that drive local bookings.
Recreation & Vehicle Rental on Calisto →Tours & ExperiencesReview management
The reviews that decide the booking.
Tours & Experiences on Calisto →Attractions & ParksReview management
Reviews that decide which attraction a family picks.
Attractions & Parks on Calisto →Home & Field ServicesReview management
Reviews that win local jobs.
Home & Field Services on Calisto →Property & Home InspectionReview management
Reviews that win the next booking.
Property & Home Inspection on Calisto →Law Firms & Legal DepartmentsReview management
Your reviews on Google and the legal directories, asked for only if you choose to.
Law Firms & Legal Departments on Calisto →Videography & PhotographersReview management
Reviews that win the next wedding.
Videography & Photographers on Calisto →Graphic Designers & ArtistsReview management
Reviews that win retainers.
Graphic Designers & Artists on Calisto →Everything included in Calisto Reputation.
- One inbox for every review from Google Business Profile, Facebook, Yelp and Tripadvisor, synced every hour, newest first
- A site’s first sync brings in its history quietly, with one summary notice
- Reviews from Booking.com, Airbnb, Expedia and Vrbo arrive through Sync’s channel manager, with stay dates and category ratings
- Trade directories (Reclame AQUI, GetNinjas, Habitissimo, Checkatrade, Angi) and law-firm directories (Avvo, Martindale-Hubbell and Lawyers.com, Justia, ReviewSolicitors, anwalt.de, Abogado.com, Jusbrasil)
- Filters: Unanswered, Waiting for Approval, Drafts, Assigned to Me, Handed to Operations, Highlighted, Reported to the Site and Dismissed
- Narrowed by review site, place, stars and sentiment, and searched by reviewer, title or words
- Count cards for unanswered, overdue, waiting for approval and answered, over the whole queue
- A row opens the review in queue mode: 3 of 41, previous and next, Publish and next
- A review’s page: the review, its stay dates and category ratings, the guest’s possible match by exact name, the reply, who answered and whether it is live on the site
- Assign a review to a person connected to the business
- Highlight a review for the review wall and the widget; dismiss one, and bring it back
- Tags on reviews, added one at a time or to many at once, filtered in the inbox and the reports
- A review in another language is translated into the business’s, with the original a press away
- A stay’s unit, trip type and traveler type kept on the review, filtered in the inbox and the analytics
- Report a review to Google, Tripadvisor or Yelp from its page, with its reason; a reported Google review is checked each day until Google removes it
- Product reviews: what customers said about each item they bought, answered, highlighted or hidden
- Hand to Operations raises one finding in Assure per review, and the review then reads Operations notified
- Sentiment and themes classified on every review, once per wording
- Alert words matched as reviews arrive, whole words with accents folded; a word can raise a finding
- Alerts: the reader’s own Reputation notices and every alert word match
- A reply is published once: a second press gets the first answer, never a second reply
- Google and Facebook replies are published on the site; editing one replaces it there
- A site with no reply API records the reply and says to post it there as well
- Suggest a Reply writes in the review’s own language, never saved until a person saves it
- Suggestions that use the place’s own facts: its description and amenities, the stay and the review’s category ratings
- Draft Replies for many reviews at once, each in its own language and saved as a draft; Publish Drafts, each through the approval routing
- Reply Templates filled in with the reviewer’s name, the stars, the site and the place, offered first on the reviews whose sentiment they fit
- The tone of a reply chosen in the composer
- The brand check reads each reply against the brand guidelines set in Ethos, and applies a note in one press
- A reply deadline, 24 hours unless the business sets another; each review is told due soon once and overdue once
- A team member’s reply can wait for approval under the business’s approval routing; an owner’s or admin’s never waits
- Approve or Send Back with a note, on the review or in the Approvals panel
- Every setting is saved by an owner or an admin
- Campaigns: name, channel (email, text, WhatsApp, or the best one each customer can get), the review site, a note and a feedback line
- Below the feedback line a customer is offered private feedback first, and the public review link is still shown
- Ask for a Review: one person, a list, a shared spreadsheet or a contact card
- QR codes for a campaign, printed as a table card, a sticker or a poster, or downloaded as PNG or SVG; whoever scans one rates their visit, and the scans are counted
- WhatsApp requests use the business’s approved template, shown on the campaign
- A/B test a campaign’s note and channel: each variant’s sent, opened and rated, and when the difference is sure; the business applies the winner, and a rule can act when one is found
- After an order, the customer rates each item they bought on the same page
- An Automations rule asks after a visit, an order, a stay or a paid check
- One request per customer, visit and campaign; a cap per customer over 90 days; one reminder after a set number of days
- Unsubscribe and the business’s do-not-contact list are honored, and a request reaches a customer of a real visit as a service message
- A paused campaign’s requests wait; Resume reminds each one whose day passed, once
- Each campaign’s asked, opened, rated, average, sent to the review site and offered feedback, counted from its requests
- A campaign’s page lists every request and why one was not sent or not delivered
- Surveys are Forms forms, built in Reputation and answered on Forms’ public page
- Feedback: every private answer, read in one list
- A private follow-up survey to a known reviewer, once per review, on an Automations rule the business writes
- Highlights: the review wall and an embeddable review widget for any website, served by Reputation
- Make a Post turns a review into a card for Instagram, Facebook or X, opened in Studio; Share on Social opens Impreta’s composer
- Overview: average rating, reviews, response rate and hours to reply, by star, over time and by review site
- Sentiment over time, and Themes with what customers mention most, each against the period before
- Survey Scores: NPS and CSAT from every survey, by month and by place, with detractor, passive and promoter comments
- A survey question can score a department, each against the goal the business sets
- The market: businesses of the same type in the same country, nameless and only where at least 10 take part, beside your own response rate, hours to reply, rating and themes; the owner can leave it
- Review Funnel: from asked to opened, rated and sent on to a review site, then reviews received, answered and highlighted
- Scoreboard: every place ranked by rating and replies
- Competitors: each one’s Google rating and review count, measured daily, against yours; other sites tracked by hand
- Find Competitors suggests businesses nearby in the place’s Google category, each added with one press
- A competitor’s social profiles: followers, posting rate and engagement on its row, with Impreta
- Add a competitor’s reviews, pasted or from a spreadsheet: their themes beside yours, praise and complaints side by side
- Every figure over any period, a custom range, one place and one review site
- Reports: saved dashboards built with Calisto’s report builder, exported or emailed on a schedule
- Live Feed: new reviews, replies, alerts, alert words, assignments and rating changes as they happen
- A competitor’s rating can weigh a price in Pulse
- A place’s page: details with address search, hours and holidays, its reviews at a glance, Google, listings and its website page
- Each place linked to its Google Business Profile through the business’s one Google connection
- Compared field by field with Google: Use Calisto’s or Use Google’s
- Edit Selected changes several places’ hours, holidays and primary Google category at once, and updates each place linked to Google there
- Details, hours, categories, service area, amenities and photos sent to Google
- Google updates, events and offers, and photos checked before Google gets them
- Find It on Google: link a profile, ask for access to someone else’s, or claim one nobody holds
- Add a business Google does not know, with what is missing named first
- Verification by postcard, call, text, email or instant, as Google offers it, with the code entered on the page
- The profile’s store code kept on the place for Sync’s Google local inventory feed
- Each place’s website page is a Sites page carrying its LocalBusiness details
- One listing set per place: Google measured; Apple Business, Bing Places and Foursquare sent your details by Calisto once you let it keep them, and again with each auto-sync; every other directory a guided task
- Apple Business Connect, Bing Places, Facebook, Instagram, Yelp, Foursquare, Nextdoor and the directories of the business’s customer type
- Each task shows the place’s exact details with a copy button each, and I’ve Done This
- A done task reopens when the place’s details change
- Citations: mentions your team records on other sites, compared with each place’s details, and duplicate listings to remove, recorded as tasks
- Find Duplicates on Google puts a second Google listing of a place linked to Google with a map pin on the duplicates list, with Google’s own way to remove it
- Listing auto-sync of each place’s name, address, phone, hours and website to Google, Apple Business, Bing Places and Foursquare, daily or weekly, off until an owner or admin switches it on
- Each directory’s answer on the listing: sent and under review, matching your details, or why it was refused
- Local rank measured weekly on Google from a 3×3 grid around each place, with its history and a notice when it changes
- Each tracked competitor’s position for the same keyword at your place, and at how many of the grid’s points it shows
- Schema: each place’s LocalBusiness markup
- Site Audit: how your Calisto Sites websites read to a search engine, scored on what was measured, and a page’s search title, description and share image fixed from its issue
- Performance: the Visibility score from what was measured, and what Google counted
- Tabs: Home, Reviews and Requests; Analytics, Locations, Listings and Local Search under More
- Every list draws tappable cards; a row swipes to Reply or Dismiss
- Reply on a review’s notification opens its composer
- Shortcuts: Needs a Reply, Reviews, Ask for Reviews, Analytics and Locations
- Share a photo to a place’s Google photos, or a spreadsheet or contact card to Ask for a Review
- Windows widgets: Needs a Reply and Rating Glance
- Once reviews are kept on the device, Home, the inbox and every review and place already opened read with no signal; every write waits for a connection
- A campaign, template, report or competitor made on a weak signal is made once
- Calisto’s search finds reviews, places, campaigns, keywords and competitors
- Automations for the automatic reply, the reminder, the hand-off to operations and every team notice, each a rule the business sees and switches
- Assure for findings from reviews
- Forms for surveys and private feedback
- Sites for each place’s website page and a product page’s stars; Sync for OTA reviews, Google local inventory and Google’s product ratings feed
- Studio for review posts; Impreta for sharing them and competitors’ social figures
- Ethos for the brand check on replies; Pulse for a price weighed by ratings
Questions about Calisto Reputation
Google Business Profile, Facebook, Yelp, Tripadvisor, Booking.com, Airbnb and Expedia, and the trade and law-firm directories.
On Google and Facebook, yes, once per press, and editing it replaces it there. A site with no reply API keeps the reply on the review and says to post it there as well.
Only when the business’s approval routing says so. By default nothing waits; when it is on, a team member’s reply waits for the people it names, and an owner’s or admin’s reply never waits.
Below the campaign’s feedback line, they are offered the business’s private feedback form first. The public review link is still shown, because Google does not allow review gating.
When someone presses Ask for a Review, when an Automations rule the business switches on asks after a visit, an order or a stay, or when someone scans the place’s QR code. Each customer is asked once per visit, reminded once, and never past the cap the business sets, by email, text or WhatsApp.
Never by name. Each figure is the middle of businesses of the same type in the same country, published only when at least 10 take part, with no business named and no review text. The owner can leave it, and then sees no comparison either.
Yes, for products. After an order the customer rates each item, the published reviews show on the product page, and Calisto Sync hosts Google’s product ratings feed for you to add in Merchant Center. Store ratings are Google’s own program.
Only if the business switches on the automatic reply, an Automations rule that is off by default. It answers the ratings chosen, after a wait, as a draft or published.
From Google. A competitor’s rating is read daily, and each keyword’s rank weekly from a grid around each place, with every tracked competitor’s rank on the same grid. Competitors can be suggested from nearby businesses in your Google category, and their reviews you add are read for the same themes as yours. Other sites are tracked by hand, and nothing is estimated.
Yes. Each place has its own page, its own Google Business Profile, its own listings and its own line on the Scoreboard.
Google, and Apple Business, Bing Places and Foursquare once an owner or admin lets Calisto manage that place’s listing there. Each directory reviews a change before showing it, and the listing says what it answered. Every other directory is a guided task with your exact details to paste.
Per brand, per month, and it is included with Calisto Engage. The price box on this page reads the live catalog. Automations, Assure, Forms, Sites and Sync are priced in their own apps.
