SWITCH FROM ZENDESK
Zendesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
기능별 기능
Calisto Desk 옆에 Zendesk
- 27 양쪽 모두에서
- 7 오직 Zendesk 에서만
| 34 기능 | Calisto Desk | Zendesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.2026년 10월 29일 확인됨출처 | 예 | 예 |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.2026년 10월 29일 확인됨출처 | 예 | 예 |
| After the Ticket | ||
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.2026년 10월 29일 확인됨출처 | 예 | 예 |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.2026년 10월 29일 확인됨출처 | 예 | 예 |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Side ConversationsAn agent opens a separate email, Slack or child-ticket thread with a third party from inside a ticket, kept apart from the customer conversation.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Ticket MergingTwo or more tickets about the same issue are combined into one ticket.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Skills-Based Ticket RoutingTickets are matched to agents automatically by the skills each agent holds, such as language or product.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Autonomous AI AgentsAn AI agent answers customers on messaging, email or voice and resolves requests on its own, handing over to a person only when needed.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Multiple Branded Help CentersEach brand a business runs gets its own help center with its own articles.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
| Time Tracking on TicketsAgents log the time they spend on each ticket for reporting.2026년 10월 29일 확인됨출처 | 아니요 | 예 |
무엇이 움직이는가
Zendesk 의 데이터를 가져옵니다
귀하의 데이터는 귀하의 브라우저에서 읽혀 Calisto 계정으로 전송됩니다. Calisto 는 이전 시스템의 로그인 정보를 절대 확인하지 않습니다.
내보내기 파일에서
Zendesk 에서 데이터를 내보내고 파일을 여기에 드롭하세요. 브라우저에서 읽혀 Calisto 에 매핑됩니다.
Zendesk 에서 내보낸 모든 스프레드시트는 열별로 Calisto 에 매핑할 수 있습니다.
Moving from Zendesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
자세히 알아보기
Calisto 가 여기에서 수행하는 모든 작업
이 비교 뒤에 있는 페이지: 섹터, 앱 및 가이드.