SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
기능별 기능
Calisto Desk 옆에 Wix Mobile Apps
- 14 양쪽 모두에서
- 1 오직 Wix Mobile Apps 에서만
| 15 기능 | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.2026년 11월 7일 확인됨출처 | 예 | 예 |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.2026년 11월 7일 확인됨출처 | 예 | 예 |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.2026년 11월 7일 확인됨출처 | 예 | 예 |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.2026년 11월 7일 확인됨출처 | 아니요 | 예 |
무엇이 움직이는가
Wix Mobile Apps 의 데이터를 가져옵니다
귀하의 데이터는 귀하의 브라우저에서 읽혀 Calisto 계정으로 전송됩니다. Calisto 는 이전 시스템의 로그인 정보를 절대 확인하지 않습니다.
내보내기 파일에서
Wix Mobile Apps 에서 데이터를 내보내고 파일을 여기에 드롭하세요. 브라우저에서 읽혀 Calisto 에 매핑됩니다.
Wix Mobile Apps 에서 내보낸 모든 스프레드시트는 열별로 Calisto 에 매핑할 수 있습니다.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
자세히 알아보기
Calisto 가 여기에서 수행하는 모든 작업
이 비교 뒤에 있는 페이지: 섹터, 앱 및 가이드.