SWITCH FROM ZENDESK
Zendesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Χαρακτηριστικό προς χαρακτηριστικό
Calisto Desk δίπλα στο Zendesk
- 27 Και στα δύο
- 7 Μόνο στο Zendesk
| 34 λειτουργικότητες | Calisto Desk | Zendesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| After the Ticket | ||
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Ελέγχθηκε 29 Οκτ 2026Πηγή | Ναι | Ναι |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Side ConversationsAn agent opens a separate email, Slack or child-ticket thread with a third party from inside a ticket, kept apart from the customer conversation.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Ticket MergingTwo or more tickets about the same issue are combined into one ticket.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Skills-Based Ticket RoutingTickets are matched to agents automatically by the skills each agent holds, such as language or product.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Autonomous AI AgentsAn AI agent answers customers on messaging, email or voice and resolves requests on its own, handing over to a person only when needed.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Multiple Branded Help CentersEach brand a business runs gets its own help center with its own articles.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
| Time Tracking on TicketsAgents log the time they spend on each ticket for reporting.Ελέγχθηκε 29 Οκτ 2026Πηγή | Όχι | Ναι |
Τι κινείται
Μεταφορά των δεδομένων σας από το Zendesk
Τα δεδομένα σας διαβάζονται στον δικό σας περιηγητή και αποστέλλονται στον λογαριασμό Calisto σας. Το Calisto ποτέ δεν βλέπει το login σας για το παλιό σύστημα.
Από ένα αρχείο εξαγωγής
Εξαγάγετε τα δεδομένα σας από το Zendesk και ρίξτε το αρχείο μέσα. Διαβάζεται στον browser σας και απεικονίζεται στο Calisto.
Κάθε πίνακας που εξαγάγετε από το Zendesk μπορεί να χαρτογραφηθεί στο Calisto, στήλη προς στήλη.
Moving from Zendesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Περισσότερες πληροφορίες
Όλα όσα κάνει το Calisto εδώ
Οι σελίδες πίσω από αυτή τη σύγκριση: το τομέα, οι εφαρμογές και οι οδηγίες.