SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Χαρακτηριστικό προς χαρακτηριστικό
Calisto Desk δίπλα στο Wix Mobile Apps
- 14 Και στα δύο
- 1 Μόνο στο Wix Mobile Apps
| 15 λειτουργικότητες | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.Ελέγχθηκε 7 Νοε 2026Πηγή | Ναι | Ναι |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.Ελέγχθηκε 7 Νοε 2026Πηγή | Όχι | Ναι |
Τι κινείται
Μεταφορά των δεδομένων σας από το Wix Mobile Apps
Τα δεδομένα σας διαβάζονται στον δικό σας περιηγητή και αποστέλλονται στον λογαριασμό Calisto σας. Το Calisto ποτέ δεν βλέπει το login σας για το παλιό σύστημα.
Από ένα αρχείο εξαγωγής
Εξαγάγετε τα δεδομένα σας από το Wix Mobile Apps και ρίξτε το αρχείο μέσα. Διαβάζεται στον browser σας και απεικονίζεται στο Calisto.
Κάθε πίνακας που εξαγάγετε από το Wix Mobile Apps μπορεί να χαρτογραφηθεί στο Calisto, στήλη προς στήλη.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
Περισσότερες πληροφορίες
Όλα όσα κάνει το Calisto εδώ
Οι σελίδες πίσω από αυτή τη σύγκριση: το τομέα, οι εφαρμογές και οι οδηγίες.