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By its export file

Migration guide

Move your data from Freshworks CRM

Freshworks CRM does not accept requests from a browser on a key you can create, so its data comes across by its own export file. You drop the file, see how the columns map, and each record lands once.

What moves

What comes across

  • Contatti

    Lands in Calisto as Contatti · 5 fields

    Contatti CRM

  • Sales Accounts

    Lands in Calisto as Aziende · 4 fields

    Record dei conti

  • Offerte

    Lands in Calisto as Offerte · 5 fields

    Affari e elementi del pipeline

  • Compiti

    Lands in Calisto as Attività · 5 fields

    Attività e azioni

Export file

Exporting from Freshworks CRM

  1. As an admin, open Admin Settings → Account → Export data.
  2. Choose the time period and tick Contacts (and Accounts and Deals if you want them).
  3. Freshsales emails you a ZIP of CSV files. Drop the ZIP below as it is.

A full-range export can run once a day.

Freshsales (Freshworks CRM)’s own help page

Before your first import you accept the Data Import Terms: you bring your own data with credentials you hold, and Calisto acts as your processor. Calisto never contacts the vendor for you and never sees your key. Read the terms