How to manage your subscription
Add, remove, or change suites from the Pro Shop. Cancel anytime. Data is retained.
All subscription management lives in the Pro Shop and Purview → Billing.
Adding a suite: Open the Pro Shop, find the suite, and subscribe. Activation is immediate.
Removing a suite: Open the Pro Shop, find the active suite, and tap Cancel. Access continues through the end of your current billing period. Revenue-share suites stop billing when you stop processing revenue through them.
Changing your payment method: Purview → Billing → Payment Method. Update your card or switch payment methods.
Adding or removing users: For per-user suites (Work, Interact apps, Workforce, Desk, Dispatch), your bill adjusts automatically when you add or remove team members from the relevant Space.
Switching from a la carte to revenue share: If you are paying per-app for Ops and want to switch to the 1% revenue share, open the Pro Shop and subscribe to the Ops revenue-share plan. Your per-app subscriptions are credited against the new plan. The same applies to Commerce.
Cancellation: Cancelling a suite does not delete your data. Your data remains in your account, accessible if you resubscribe. Apps from the cancelled suite become inactive in the hub rail.
Your free apps (Agenda, Active, Depot, TV, Radio, Studio free tier) and free infrastructure (Purview, Blueprint) are never affected by subscription changes.