SWITCH FROM ZENDESK
Zendesk to Calisto Desk
Desk runs tickets, requests, claims, SLA, satisfaction surveys and the knowledge base, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Bawat feature ay feature
Calisto Desk sa tabi ng Zendesk
- 27 Sa parehong
- 7 Langit lamang sa Zendesk
| 34 features | Calisto Desk | Zendesk |
|---|---|---|
| Tickets | ||
| Shared Ticket Queues With Saved ViewsCalisto: All Tickets, My Tickets and Unassigned, with saved views as filter presets on the queue.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Ticket Types With Their Own DefaultsCalisto: each ticket type sets its default priority, group, icon, fields and SLA targets.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Custom Fields on TicketsCalisto: fields per ticket type, with required ones enforced on every create, from any door.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Bulk Actions on TicketsCalisto: Resolve, Unassign and Delete over a selection, on a desk or a phone.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Internal NotesCalisto: internal notes on the ticket, also added from a notification or written with no signal.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Ticket Linked to an Order or BookingCalisto: a ticket names its reservation, order, member, contact, job or equipment and shows its summary.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Customer Context Beside the TicketCalisto: the customer’s bookings, orders, payments and related tickets beside the ticket.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Canned Replies With MacrosCalisto: one replies library, shared or personal, and a reply can set status, priority, assignee and tags.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Reply by Email, Text or WhatsApp From the TicketCalisto: an email reply leaves through Mail, a text or WhatsApp from the business’s own number or line.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Agent Collision WarningCalisto: a status or edit made over a colleague’s newer change is refused and the agent is told.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Service Levels | ||
| SLA Targets per Priority With Business HoursCalisto: first-response and resolution targets per priority and ticket type, on the business’s own hours.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| SLA At-Risk and Breach AlertsCalisto: each clock’s at-risk and breach moment is announced once, and Automations rules act on it.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Intake | ||
| Customer Portal to Submit and Follow RequestsCalisto: clients raise and follow their cases in the business’s own portal, with Navigator.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Requests Routed to Another TeamCalisto: a request sent to a team, such as Legal, opens that team’s own record instead of a ticket.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| After the Ticket | ||
| Approvals Inside a TicketCalisto: a goodwill comp or an escalation waits on the business’s own approval routing; a refund is Payments’ own.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Knowledge | ||
| Knowledge Base With CategoriesCalisto: articles by category and status, with views and how helpful readers found them.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| AI Reply Suggestions From the Knowledge BaseCalisto: suggested replies and drafts read the same knowledge base articles agents edit.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Satisfaction | ||
| Post-Resolution Satisfaction SurveyCalisto: one survey a set time after a ticket is resolved, never twice, as an Automations rule.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Automation | ||
| Rules on Ticket EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Reporting | ||
| Service Reports and DashboardsCalisto: one Reports workspace: the overview, sortable tables, Threads and Dial’s call lenses.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Satisfaction ReportsCalisto: the Satisfaction lens and the ratings feed, each rating with its reason.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Mobile | ||
| Mobile AppCalisto: Desk installs in the Calisto app with Home, Tickets, Threads and Dial tabs, shortcuts and widgets.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Channels | ||
| Team Inbox for Chat, WhatsApp and EmailCalisto: every business line, booking-site thread and shared mailbox in one view, with Threads.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Contact-Center Calling With Queues and IVRCalisto: the agent console, queues, ring groups and call flows, with Dial.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Callback QueueCalisto: callers waiting, booked, overdue and returned, with Dial.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Call RecordingsCalisto: recordings and their transcripts, with Dial.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Access | ||
| Data Access Rules per Team MemberCalisto: Data Rules decide what each member sees, checked before every read.Naintalanan noong Okt 29, 2026Pinagmulan | Oo | Oo |
| Gaps | ||
| Articles for the Team OnlyAn article kept for agents and hidden from customers, beside the public ones.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Side ConversationsAn agent opens a separate email, Slack or child-ticket thread with a third party from inside a ticket, kept apart from the customer conversation.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Ticket MergingTwo or more tickets about the same issue are combined into one ticket.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Skills-Based Ticket RoutingTickets are matched to agents automatically by the skills each agent holds, such as language or product.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Autonomous AI AgentsAn AI agent answers customers on messaging, email or voice and resolves requests on its own, handing over to a person only when needed.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Multiple Branded Help CentersEach brand a business runs gets its own help center with its own articles.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
| Time Tracking on TicketsAgents log the time they spend on each ticket for reporting.Naintalanan noong Okt 29, 2026Pinagmulan | Hindi | Oo |
Ano ang gumagalaw
Pagdadala ng iyong data mula sa Zendesk
Ang iyong data ay binabasa sa iyong sariling browser at ipinapadala sa iyong Calisto account. Hindi nakikita ng Calisto ang iyong login para sa lumang sistema.
Mula sa isang export file
I-export ang iyong data mula sa Zendesk at ilagay ang file doon. Binabasa ito sa iyong browser at inihahambing sa Calisto.
Anuman ang spreadsheet na in-export mo mula sa Zendesk ay maaaring i-map sa Calisto, column by column.
Moving from Zendesk
Questions about switching
Are the team inbox and calling part of Desk?
Calisto Threads and Calisto Dial are sold on their own as well as with Desk. Each opens as a section of Desk, and every person who answers a business line or number holds a Threads or Dial seat.
Can a ticket go to maintenance?
Yes. Send to Maintenance puts it in Dispatch’s requests, several tickets can share one work order, and each ticket shows where the work stands so the customer is answered from it.
Who sees refund and claim amounts?
The owner decides through the money settings. A figure a person is not given reads Not shared with you, and they can still ask for an approval.
Malaman pa
Lahat ng ginagawa ng Calisto dito
Ang mga pahina sa likod ng paghahambing: ang sektor, ang mga app, at ang mga gabay.