SWITCH FROM WIX
Wix to Calisto Desk
Desk runs tickets, requests, claims, service levels, a knowledge base and a help center for each business, with Calisto Threads for the team’s conversations and Calisto Dial for its calls, each sold on its own.
Bawat feature ay feature
Calisto Desk sa tabi ng Wix Mobile Apps
- 14 Sa parehong
- 1 Langit lamang sa Wix Mobile Apps
| 15 feature | Calisto Desk | Wix Mobile Apps |
|---|---|---|
| Channels | ||
| Every Conversation in One InboxCalisto: every business line, booking-site thread and shared mailbox in one view, assigned and timed, with Threads.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Site Chat That Answers VisitorsCalisto: a website’s chat answers from the same knowledge base, and what it cannot answer goes to the team as an escalation, with Threads.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Business Hours for ConversationsCalisto: Threads keeps the business’s hours and conversation targets on them, and Who Answers decides who takes each line.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Automatic Answers on WhatsAppCalisto: on a Threads conversation, WhatsApp included, an answer from the business’s articles can go out first, and a customer asking for a person goes to the team.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Tickets | ||
| Reply on the Customer’s ChannelCalisto: Reply by Email, Text message or WhatsApp from the ticket; an email leaves through Mail, a text or WhatsApp from the business’s own number or line.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Assign Conversations to Team MembersCalisto: tickets and conversations are assigned to a person or a team, with Mine and Unassigned views, and new tickets are routed by turn, load or skills.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Saved RepliesCalisto: one replies library, shared or personal, and a reply can also set the ticket’s status, priority, assignee and tags.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Customer Profile Beside the ConversationCalisto: the customer’s bookings, purchases, balances and service history beside the ticket, read from the apps that hold them.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| LabelsCalisto: tags on each ticket, filtered in the queue, and the customer’s own record in Contacts.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Knowledge | ||
| Reply Drafts From Your ContentCalisto: each new ticket gets a suggested answer written from the business’s published articles, for a person to send.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| FAQ PagesCalisto: a knowledge base by category and a help center for each business, in its brand and on its own domain, with Was This Helpful? under every article.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Intake | ||
| Form Submissions to AnswerCalisto: a Forms form with the Create a Ticket action writes a ticket on the queue, as the help center’s Submit a Request does.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Automation | ||
| Automations on Customer EventsCalisto: every Desk event is an Automations rule the business sees, changes and switches off.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Mobile | ||
| Answer Customers From the Mobile AppCalisto: Desk installs with Home, Tickets, Threads and Dial tabs, Reply and Assign to Me on the notification, and the queue open with no signal.Naintalanan noong Nob 7, 2026Pinagmulan | Oo | Oo |
| Gaps | ||
| Products, Booking Links and Payment Requests in a MessageA product link, a booking service, a scheduling link, a coupon or a payment request attached to a message.Naintalanan noong Nob 7, 2026Pinagmulan | Hindi | Oo |
Ano ang gumagalaw
Pagdadala ng iyong data mula sa Wix Mobile Apps
Ang iyong data ay binabasa sa iyong sariling browser at ipinapadala sa iyong Calisto account. Hindi nakikita ng Calisto ang iyong login para sa lumang sistema.
Mula sa isang export file
I-export ang iyong data mula sa Wix Mobile Apps at ilagay ang file doon. Binabasa ito sa iyong browser at inihahambing sa Calisto.
Anuman ang spreadsheet na in-export mo mula sa Wix Mobile Apps ay maaaring i-map sa Calisto, column by column.
Moving from Wix
Questions about switching
Does Desk replace the inbox I answer customers from?
Calisto Threads puts the business’s chat lines, WhatsApp, booking-site threads and shared mailboxes in one view, and Desk turns any of them into a ticket that links the conversation, never a copy.
Can a website form still reach us?
Yes. A Forms form with the Create a Ticket action writes a ticket on Desk’s queue, and the help center’s Submit a Request is one of them.
Do I keep a page of answers for customers?
Desk’s knowledge base is the business’s help center, in its brand and on its own domain, and the same articles write the suggested answers on new tickets.
Malaman pa
Lahat ng ginagawa ng Calisto dito
Ang mga pahina sa likod ng paghahambing: ang sektor, ang mga app, at ang mga gabay.